OnyxLight prides itself on providing clients with world-class customer support. Please utilize our support matrix and choose from one of the following four support channels.

Support Channels:
Urgency Action Description
Low Open a ticket Questions that do not need to be resolved immediately. Tickets are answered in 24 hours or less. For general questions, this is the best way to get in touch with us. Use the form below to open up a ticket with us.
Normal Call us During normal business hours, you can call our offices at 1-866-TRY-ONYX or you may open a ticket to resolve the issue. Issues are resolved in 12 hours or less.
High Call us / Open a Ticket Any issues that need to be responded in an urgent manner, but are not critical. Issues will be resolved in 3 hours or less.
Emergency Page the on-duty engineer If you believe something to be seriously wrong, and it is after business hours, you may page the on-duty engineer. Please do not abuse this feature. Pages are generally responded to within 15 minutes.

Support Request:
Urgency of Request :
First Name
Last Name
Email Address
Domain / Or Account Number


OnyxLight Communications
100 West Lucerne Circle
Suite 503
Orlando, FL

(TollFree) 866-TRY-ONYX
(Local) 407-648-8477